To ensure you have a hassle-free, convenient shopping experience, Zaecy offers the option to return your items free of charge for store credit. You can use this store credit to purchase new items from our store again.
No payment refund is offered unless the product/garment has manufacturing defect/s. Payment refund shall be only made to the original mode of payment.
You can return your product/garment within 03 business days from the date of delivery.
For returns, kindly ensure that the following criteria are met:
Items are packaged back in their original packaging with labels and tags on.
Items must be unworn & unwashed (no distinct odours, blemishes, signs of wear, etc.)
We cannot accept returns on undergarments, masks or socks for hygiene reasons.
Please use a Standard Shipping Pouch, boxes or Flyer for returning the items.
Once the exchange request is received and accepted, we will provide you with a free/prepaid shipping label to return the items. Our fulfilment partner will collect the item from the original delivery address. Change of address for returns is not acceptable.
Once the returned items are received in the warehouse by our fulfilment partner, we will undertake a quality check to ensure the condition of the garment/product is in acceptable return condition as per Zaecy's requirement.
Once it passes the quality check, Zaecy will issue you store credit to shop for another item of the same value from our web store. You may also use the credit to purchase a higher-value item by using the store credit and paying the differential higher value using acceptable payment methods your credit card. Store credit will be equivalent to the original purchase value net of any discounts offered by Zaecy.
Store Credit is only for one year, i.e. 12 months from the date of issue date. Depending on your order value, the items you purchase with the store credit might be subject to shipping charges at checkout. You can check our size guide page for men and women if you have any size questions.
Only the first return label of any item is free. An additional shipping, a fee will be charged if you want a second replacement for the same order. We assure you that we will make our return process hassle-free and smooth.